Frequently Asked Questions and Answers for Property Owners 1. Where can I find a copy of all my repair invoices for this month? Our bookkeeper scans and emails all repair invoices around the 10th of the month when rents are deposited to the owner. If you do not have a working email, we mail all bills to the property address we have listed for each owner. If you did not receive bills and would like to request a copy of them, please email pcopeland@pcolabeachrealestate.com 2. I can't understand my statement. Can you help? Statements are very user-friendly and easy to read. If you have further problems we would be happy to assist you. 3. When can I expect my rental proceeds? Checks and statements are usually mailed out on the 9th, 10th, and 11th. We do strongly suggest that each property owner has an extra mortgage payment in case your tenants do not pay their rent on time. 4. What is my house worth? Who can I contact regarding selling my property? We have licensed sales agents who work specifically with sales. If you are wondering the value of your house and would like information on selling, please contact one of our sales agents. Our agents can give you a free CMA that uses current and past sales to determine a price range specific for your property. 5. Are my tenants going to renew their lease? Lease renewal notices are mailed out to tenants 60 days in advance of the expiration date of the lease. Contact is made with the tenants 45 days in advance of lease expiration to see if they are interested in renewing, set up a renewal inspection, and a signing for the renewal lease after the inspection is completed. We will call or email you for your input on market rents at least 30 days prior to your tenants lease expiration. 6. My tenants did not pay rent on time this month, do I get a part of their late fees? If a tenant does not pay their rent on time, we contact the tenant in every way possible to determine the cause of them not being able to pay their rent on time. We then have to post a 3 day notice at the property in case an eviction needs to be filed. For these reasons and the strain that it places on our bookkeeper to have money out to all owners by the 10th, we do keep the late fees. Should you have any objections to this, please contact your property manager. 7. How are rents determined for my rental property? At least 30 days before leases are set to expire, we run a market analysis comparing the size, age, amenities, etc. to the recent properties that have been rented in the area to determine the necessary rental amount. The rental market does slow down considerably in the winter, so we usually suggest lower rates in the winter than in the summer. 8. Who is my property manager? I will personally serve as property manager for all properties which join our program. Quality and customer service are crucial to the success of a rental program. |